Post by mechanic on Jul 11, 2014 8:02:52 GMT -5
OK.. may be a rant, but figured might as well share. I've ordered gear from OPSGEAR for a while.... years in fact... and they've always been good. I ordered something from them last year and it became a pain, but, eh, not that big of a deal.
Then I decided to order some gloves.
I waited 2 weeks, no indication of the status of the order, such as shipping, etc.
After a month I contacted them to get an update, "They're on back order now"... ok. I get it.
I ask, "any idea on ETA?"
"3-5 weeks" OK... no prob, I'm not going to have a hissy fit.
7 weeks later, nothing. So I contact them. "Still on Back order"
2 weeks after that I start getting marketing e-mails about deals. Just so happens the gloves I ordered were being promoted as 30% off.
I contacted them again, "You've discounted gloves that you said were on BO. Does that mean I'll get mine shipped?" (I didn't even ask for the discount)
I basically got a response that "we're busy and sorry for the trouble. they're still on BO."
After another couple weeks, nothing, so I asked to have my order canceled and a refund.
I got an e-mail saying I'll get a full refund in 3-5 business days.
That was 4 weeks ago. And no response to my communications throughout that time.
As of today, that's 20 weeks from the day I ordered the gloves.
In short, they're thieves.
Take from that what you will, but rest assured they've lost a loyal customer for $84, which is a tiny fraction of what I've spent with them over the last couple years.
